Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information when you use WAG Finance.
Privacy at a Glance
Data Protection
We use bank-grade encryption to protect your personal and financial data.
Your Control
You have full control over your data with options to view, update, or delete.
Transparency
We're transparent about what data we collect and how we use it.
Introduction
WAG Finance ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial platform and services.
By accessing or using WAG Finance, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, phone number, and date of birth
- Physical address and country of residence
- Government identification documents for verification
- Employment information and income details
- Banking information for transactions
- Profile pictures and biometric data (with consent)
Financial Information
- Transaction history and WAG COIN purchases
- Trading activity and portfolio data
- Course progress and certification records
- Loan applications and financial assessments
Technical Information
- IP address, browser type, and device information
- Usage patterns, page views, and session data
- Location data (with permission)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and maintain our platform services
- Process transactions and manage your account
- Verify your identity and prevent fraud
- Personalize your experience and recommendations
- Provide customer support and respond to inquiries
- Send important updates and notifications
- Improve our services and develop new features
- Comply with legal and regulatory requirements
- Analyze usage patterns and platform performance
- Send marketing communications (with consent)
How We Share Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support.
Legal Requirements
We may disclose information when required by law, regulation, or legal process, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
With Your Consent
We may share information with your explicit consent for specific purposes you approve.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- 256-bit SSL encryption for data transmission
- Advanced firewall and intrusion detection
- Regular security audits and penetration testing
- Secure cloud infrastructure with redundancy
Administrative Controls
- Strict access controls and employee training
- Regular security awareness programs
- Incident response and breach notification procedures
- Compliance with international security standards
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for platform functionality, security, and user authentication.
Analytics Cookies
Help us understand how users interact with our platform to improve services.
Preference Cookies
Remember your settings and preferences for a personalized experience.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a readable format
- Restriction: Limit how we process your data
- Objection: Object to certain data processing activities
- Withdraw Consent: Revoke consent for data processing
- Complaint: File complaints with regulatory authorities
To exercise these rights, contact us at privacy@wagfinance.com or through your account settings.
International Data Transfers
As a platform serving users across Africa and globally, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by regulatory bodies
- Certification schemes and codes of conduct
- Your explicit consent for specific transfers
Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
- Improve our services and prevent fraud
When we no longer need your information, we securely delete or anonymize it according to our data retention policies and applicable laws.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer: privacy@wagfinance.com
General Privacy Inquiries: support@wagfinance.com
Address: WAG Finance, Victoria Island, Lagos, Nigeria
Phone: +234 (0) 1 234 5678
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date. We encourage you to review this policy periodically.